I unistalled sims clearly off my computer there is still a file from my progress and stuff from my when I had it on my computer. The person I talked to say they see it clearly in my account it and to download but when I find it to download it says I need to pay for again. I got sims4 at amazon and it was a cd not a download. I look at the orgin account on the web and it doesn't show it in my purchases or anything. I refresh it and I get Orgin Access, Orgin Store, and Free Games but no sims4. But the thing is I reload the my games tab multiple times and it just up and disappeared in my games tab. I talked to some here lost connection and they told me to log into my account to redownload it again. But when I try to actucally download sims It is saying my product code is already used and I know that because I already installed it. So I fixed that and reinstalled orgin and finally got to log in. and it was saying the email or password was expired. Okay so I unistalled sims4 and my orgin because I couldn't get in my account. Information, Guides and Announcements for the EA app.Instructions for Macs can be found here: Finding your serial key using Terminal Click on ergc and in the box to the right under 'Data' you will see the code.Expand the EP or SP you need the code for.Expand the SOFTWARE folder (Wow6432Node for 64 bit systems).Now to find your serial codes for each specific EP or SP installed on your computer: This backup is created just as a precaution.Choose a location and name for the file as this will be your backup registry file.Click on ' File' at the top left of the window that opens then click on Export.Press the Windows key on your keyboard and type regedit in the search bar and press Enter.Registry Editor and if so, just click on yes. Windows may require your permission to open the You need to be signed in as an Administrator first. If you still have the game on your computer you can follow these steps to find your serial code from your registry (PC only). Make sure to uninstall the DVD version and install the download version instead. Instructions on how to do this can be found here: Redeem Your Serial Code in Origin You can download it through Origin and redeem your code. With your serial code, you are eligible for the download version of your game. Lost/broken DVD but still have the serial code It will help other people finding the solution this following article. ᕤ◕◡◕ ༽ᕤ -ĭid my post solve your question? Please Click "Accept as Solution" & "XP" Button to award me! You will then have your options available, such as having a Live Chat with an advisor, or scheduling a callback if it is available in your region.Īfter this, you will get a live chat or a callback (depending on what you chosen) with an EA agent, that will be glad to help you. If the articles aren't relevant to you, scroll to the bottom of the page, and you will get an option to Contact Us.Ĭlick this and you will be prompted to choose your platform, the topic of your issue and to give a brief description of the issue at hand. On the next page you will see a bunch of articles, links to community fixes, and a manuals tab for the chosen game. If it is an account issue that doesn't require Game Advisor assistance, you can click the Manage Account button. Alternately you can choose the Browse By Topic option and choose your relevant topic. ![]() If your game isn't listed, try entering the name on the search bar to the right. Then click on Help with a Game, and choose your game. If this is the case, please use an alternate browser such as Firefox or Chrome* *Note that some players may have issues when using Internet Explorer. To solve your problem, you will need to contact Origin/EA support. ![]()
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